Return and Refund Policy

At Offbeat Art House, we value your satisfaction and strive to ensure that every product you receive meets the highest standards of quality and authenticity. Please carefully review our Returns & Refunds Policy before making a purchase.

1. General Policy

• All sales of genuine paintings, sculptures, and 3D printed artworks are considered final, as these items are unique and exactly as shown in product images.
• We strongly recommend adjusting your browser’s color settings and screen brightness to view colors as accurately as possible before making a purchase.

2. Eligibility for Returns

We only accept returns and refunds under the following conditions:
• The item arrives damaged or defective.
• You received the wrong item.
• The product was lost in transit and confirmed by the carrier (DHL, FedEx, or dropshipping partners).

3. Exclusions

• We cannot accept returns for products that match their description and images but do not meet personal preferences.
• Dropshipping items (such as lifestyle products from Printful) are subject to the partner’s policies. Please review Printful’s return and refund terms directly at www.printful.com.

4. Process for Returns & Refunds

• To initiate a return or refund, email us at info@offbeatarthouse.com.
• Always include your Order Number in the subject line (e.g., “Order #12345 — Return Request”).
• Provide a clear description of the issue and attach photos (if applicable).
• We will guide you through the return process and provide a shipping label if applicable.
• Refunds will only be issued once the returned item is received and inspected.

5. Refund Timeline

• Approved refunds will be processed within 7–10 business days.
• Refunds will be made via the original payment method only.
• Depending on your bank or payment provider, it may take additional time for the refund to appear.

6. Contact Information

For all return and refund requests, please contact us at: info@offbeatarthouse.com
Important: Always include your Order Number in the subject line of your email to avoid delays.